Her internet connection cut in Écorches, Thérèse, 89, can no longer call for help

Since December 26, Thérèse Massinot can no longer call for help with her device, after a phone line broke. ©RP

to leatherCLOSER timberin Lbeautifiesthe inhabitants of the village of Perré no longer have internet connection not even a landline from December 26, 2022.

According to the phone company ORANGEowner of the affected line, their connection cannot be restored until one month later January 24, 2023.

19 subscribers it would be CONCERNED from operator decomposition.

Therese can no longer call for help

“My grandson couldn’t play the game console he got for Christmas,” laments one local resident. But the consequences of this failure can be much more dramatic.

Across the street from the department, in an old building, lives Thérèse Massinot, 89 years old. It was settled here in 1957.

She lives there alone, with her dog and cat, who sleep soundly in her medical bed, installed in the room that doubles as a kitchen and dining room.

Although she does not use the Internet like her neighbors, she needs her landline.

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Like many elderly people, Thérèse Massinot is equipped with a collar that allows her to quickly contact emergency services. Without an operating landline, this does not work.

The situation does not calm him down. Last November, she fell home alone. It was thanks to the device she wore around her neck that she was able to call for help.

She came out of it with “two cracked vertebrae and one broken,” she says sadly. She returned home after four weeks of hospitalization, where she had to spend Christmas alone: ​​”I had a lot of back pain.”

Thérèse Massinot criticizes the company for not informing her of this cut. “No one came,” she complains.

It was his nephew who came on Monday, January 2, 2023, to install a device that would allow him to contact him while he waited for the line to be restored.

“My daughter is calm now”, breathes a sigh of relief, Thérèse Massinot.

Asked about the fate of Thérèse, the operator Orange invites his relatives to contact his customer service in order to be given a mobile phone.

A cable torn by a construction machine

According to the mayor of the city, Thierry Couanon, a construction machinebelonging to a company mandated by Department to maintain departmental road boundaries in whip or aerial cableduring his visit on Monday, December 26, 2022.

Trun flaky internet cut orange
According to local residents, the failure came from this cable section, at a bend in the department road. ©RP

The municipal councilor expresses his regret that the company did not notify the municipality about the incident: “we lost 8 days like that” and guarantees “we will do our best”, with the Department and operator Orange to restore the line.

Two months without internet in April and May 2022

In his home, Xavier Hurel, a resident, affected by the breakdown, is upset, he can no longer work for his company, based in the Paris region.

I need internet for my professional activity, it is essential!

Xavier Hurel, resident affected by the power cut

Same observation with his neighbor who also works from home.

A situation that pushes residents to the end of their nerves. They claim to have suffered one similar failure IN April 2022removing their internet and landline connection for two months.

After several exchanges with their internet service provider, residents finally get a date for their problem to be resolved: Monday, January 2, 2023.

But on D-Day, an SMS will irritate them even more: “Your breakdown is more complex to resolve than expected. The return to normality is postponed until Tuesday, January 24, 2023 », almost a month after the discovery of the failure.

Orange SMS Outage, January 24, 2023
Originally scheduled for January 2nd, the line will not return until January 24th. ©RP

Contacted, the operator Orange indicates that this incident requires the replacement of ” 240 meters of cable air”, an operation that requires “stopping traffic, site time”.

This work should be done on January 24, 2023, confirms Orange, which also promises to offer “200GB of data and a key 4G credit” to its affected customers.

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