“Red alert! » by Excelia, the first metaverse designed entirely by a management school

This November 9, the agitation rises in front of the windows of Excelia’s XL factory, a physical and innovative place open to all (students, teachers, collaborators) whose profession is to introduce transformations to better distribute them in courses. Students of 3e Year of Bachelor Tourism & Hospitality Management are preparing to take their first course there at Metaverse “ Red alert ! », entirely designed by Excelia.

A unique immersive learning experience for students

It was the first for the 3rd graderse Bachelor’s year in Tourism and Hospitality Management. The second session of their course Standards and certifications in the hotel industry was developed equipped with a virtual reality headset and immersed in the universe of the asynchronous Metaverse “ Red alert ! “. At the controls of a luxury hotel complex, they are faced with a serious incident (the drowning of a customer) and must coordinate a crisis response in accordance with the regulations and intervention procedures previously studied in the sequel. Captured by the graphic particularly realistic and immersed in an atmosphere where natural stress reigns in a crisis situation, students have the task of coordinating the intervention, in the skin of the manager. Based on the scenario drawn up by the Excelia teaching team, they are faced with choices. Thanks to virtual reality , they interact with different actors (hotel staff and customers, lifeguards, etc.), move around the hotel complex and face decision-making.A sequence of lessons that has gained great enthusiasm among students.

Pedagogical sequences that complement meaningful face-to-face lessons

The integration of Metaverses into Excelia courses aims to give students experiences that they cannot achieve either in the classroom or in practice. Operational management of a serious crisis is an opportunity they rarely encounter in their learning situations. However, they must be prepared to face them. This is the opportunity that this Metaverse offers” Red alert ! “. Students are introduced to the implementation of an intervention procedure. Thanks to virtual reality, they are in a position of responsibility and develop “ doing “, operational capabilities, such as those covered by “ Red alert :

  • Assess the seriousness of an incident to properly trigger an emergency plan (called a Code Rouge/Red Alert),
  • Follow the procedure coordination steps “ code red » in accordance with a QHSE (Quality, Health, Safety, Environment) management approach,
  • Communicate appropriate information to employees under stress,
  • Coordinate a post-crisis response commensurate with the severity and consequences of the incident.

An exercise carried out by small groups that is part of a pedagogical progression

Metaverses offered by Excelia enrich the pedagogical palette available to teachers and are part of a pedagogical progress. Performed in groups of 4 to 16 students, the sequence “ Red alert comes after a theoretical course of 21 hours in Standards and certifications in the hotel industry and before a Master Class. The latter aims to make students think about the interest of intervention standards and procedures for a responsible manager.

The added pedagogical value of this exercise is significant. The data collected during the immersive experience allows us to analyze reflexes and mistakes made by students. Thus, the subsequent discussion with them is fueled by factual data and no longer simply by the intuition of our understanding of them until now. Thanks to this scenario and data learning » that have come out of it, we are reexamining theoretical teaching with students in a very appropriate way. The recommendations and advice we provide also have a greater impact on studentscomments Kevin Grandé, Excelia teacher-researcher.

An increase in the quality of scientifically evaluated learning

Thanks to virtual reality devices, the long-term memorization of information can be multiplied by two. The first scientific studies show this. The immersive environment allows for an unprecedented student simulation. Their attention is fully captured and the anchoring of knowledge is better. To assess it more precisely, Excelia has launched alongside the implementation of Metaverses in its courses, a study program in neuroscience. It is led by Caroline O’Neill, Excelia Pedagogical Engineer: Virtual reality plays on emotional leverage and makes it possible to develop skills that cannot be developed otherwise. She has a great interest in the pedagogical arrangement of lessons. The studies we do show that the quality of learning has increased.

ILE®, the quality standard for immersive educational experiences

To guarantee the quality of the comprehensive experiences offered to its students, Excelia has implemented a very rigorous quality standard. Called ILE® (as in Immersive Learning Experience®), it combines three areas of requirements:

  • Pedagogical: put the student in the situation of the actor of the experience, psycho-cognitive preparation, limiting the duration of the experience to 20 m.usalternating phases and passive challenges (investigative approach, problem solving, role play…) in experiments, stimulation of emotions, immersion of voice in correlation with action…
  • Experience: optimization of experience, level of interactions, interest of the situation,

    The immersive environment requires situational interest: original, pleasant, entertaining, aesthetic… And in this kind of immersive experience, the notion of space requires the design of a specific and innovative user interface ergonomicssays Olivier Gautreau, head of innovative digital projects and project coordinator.
  • Technological: fast (less than 2 minutes) and simplified technical treatment, creation of a dedicated and identifiable Avatar, systemic interaction of avatars with the virtual world, 3D depth/relief effect accompanied by a 360° vision, assistant virtual Prof. angel », visual quality and textures, maximum frame rate to avoid motion sickness…

The ILE® standard is registered with INPI by Excelia.

Metaverses built entirely by Excelia teams

Many Excelia teams have been mobilized to design Metaverses: teaching staff for providing academic and business knowledge, digital transformation management on aspects of support for change and technological innovations, engineering team pedagogical tools for course sequencing and impact assessment. of the Metaverse for learning…

Red alert ! » mobilized, for 5 months, 8 employees of Excelia, supported by the technical contributions of a team of employees of the Edtech startup 5Discovery, specialized in the design of 3D/VR trainings.

A co-construction approach is central to Excelia’s objective: to design immersive experiences that provide the right answer in terms of skill development.

An achievement as part of the deployment of the XL Vision digital transformation plan

Inclusive learning, including Metaverses, is at the heart of the digital transformation led by Excelia. It particularly responds to the desire to develop hybrid training, which combines physical and digital. XL Vision aims to reinvent the group’s education system through innovative and immersive pedagogy and improve the experience of each of its stakeholders (students, partners, staff, companies and territories). Holistic and multi-campus, XL Vision is set for 5 years as part of the Excelia 2020-25 strategic plan, which has allocated a budget of 8 million euros.

Implementing this first Metaverse course in Excelia brings a twofold demonstration. On the one hand, the imperative to think carefully about the design of Metaverses so that they produce their full learning potential. On the other hand, the need to achieve the expected level of quality involves the development and use of Metaverses in a collaborative approach that brings together students, faculty, pedagogical and technological engineering teams. Anthony Hié, Director of Digital Transformation at Excelia.

About Excelia

Established in 1988, Excelia is one of the leading French higher education groups. Firmly anchored in its territories and with international scope, it consists of 5 schools: Excelia Business School, Excelia Tourism School, Excelia Digital School, Excelia Academy, Excelia Executive Education on 4 campuses. It has 5,500 students and a network of 42,000 graduates. It holds the labels and accreditations: EESPIG, AACSB, EQUIS, AMBA and EFMD Accredited ; TedQual in the field of tourism.

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